Frequently asked questions

To prepare an accurate quotation, we normally need the product type, capacity, material, dimensions, colour, decoration, quantity and destination country.

If your specifications are not finalised yet, send a product photo, drawing, reference sample, or simply tell us what product you plan to pack. Our team can help evaluate the suitable material, structure and decoration before quotation — and tell you which of those seven items actually changes the price.

For customised AS/PE tubes, our standard MOQ is generally 10,000 pcs.

Read the full guide: Custom Packaging Process →

Our standard MOQ for AS/PE cosmetic tubes is 10,000 pcs.

The actual MOQ may vary depending on the tube structure, material, size, custom colour, printing and surface treatment — a stock-colour tube and a pantone-matched, hot-stamped tube are not the same production event.

If you are developing a new product and want to control your initial inventory, tell us your expected quantity and target budget. We can evaluate the most practical solution for your project: a smaller first run at a slightly higher unit price, or the full MOQ with the decoration staged.

Read the full guide: Custom Packaging Process →

Two packages that look almost identical in a photo may have quite different costs, because of differences in raw material, product weight, wall thickness, structure, decoration, surface finish, QC requirements and packing method.

So we prefer to compare specifications rather than simply compare unit prices.

If our quotation is above your target, tell us your target price and which specifications cannot be changed. We will review material, structure, decoration, quantity and packing method to see where costs can reasonably be optimised without unnecessarily sacrificing quality.

Our objective is the right balance between cost, appearance, quality and production stability — a cheaper tube that fails on the filling line is the most expensive option in the project.

Read the full guide: Custom Packaging Process →

Our commonly used cosmetic packaging materials include AS, ABS, PE and PP.

Printing & decoration: screen printing · hot stamping · 3D colour printing · water transfer printing · laser engraving.

Surface finishing: spray coating · metallization · UV coating · rubberised / soft-touch coating.

Different combinations create different visual effects, costs and production requirements. Send your artwork, Pantone colour, reference packaging or design concept and we can recommend a suitable process based on the appearance you want, your target price and your order quantity.

Read the full guide: Printing & Decoration →

Printing tolerance depends on the printing method, tube diameter, artwork and surface geometry.

As a practical production reference, the typical printing registration tolerance is approximately ±0.3–0.5 mm for applicable screen-printing and hot-stamping projects.

For logos, small text, multi-colour registration or other position-sensitive artwork, the acceptance standard will be confirmed against the approved artwork, the sample and the actual decoration process before mass production.

We recommend confirming critical printing requirements during the sampling stage rather than relying on one universal tolerance for every packaging design.

Read the full guide: Printing & Decoration →

Quality control starts from raw materials and continues through production, decoration, assembly and final inspection.

Our standard finished-goods inspection can follow AQL General Inspection Level II, with acceptance levels of Critical 0 · Major 2.5 · Minor 4.0.

Depending on the packaging type, corresponding equipment is used for the relevant functional and appearance tests, including sealing/leakage, torque, drop and printing/coating adhesion where applicable.

Before mass production, the approved sample and the confirmed specifications are the quality reference.

If your company has its own QC protocol or inspection requirements, send them before production so they can be evaluated and written into the order rather than argued about afterwards.

Read the full guide: Quality Control →

Depending on the product, material and destination market, we can support documentation such as SGS raw-material reports, REACH-related reports and testing documentation related to PPWR requirements.

We currently work with customers across Europe, North America, Asia-Pacific and other international markets, so market-specific requirements are best discussed at the beginning of a project.

If your brand or factory has specific restricted-substance, sustainability, material or regulatory requirements, send us the standard before sampling. That way the requirements are verified early instead of discovered after production.

Read the full guide: Quality Control →

If you find a quality issue after receiving the goods, send us photos, videos, affected quantities, carton or batch information and a clear description of the problem.

Our team will review the production and QC information, identify the possible cause and discuss an appropriate solution based on the confirmed situation.

Depending on the issue, the solution may involve sorting guidance, replacement, remake or another mutually agreed corrective action.

More importantly, we analyse the root cause and take corrective measures so the same issue does not happen again.

For us, quality control is not only about passing an inspection before shipment. It is also about how responsibly a supplier responds when a problem has to be solved.

Read the full guide: Quality Control →

Yes. We offer both stock samples and customised samples.

Regular stock samples are generally free of charge. Customers only pay the courier cost, or provide a DHL, FedEx, UPS or other courier account for freight collect.

For customised samples, the sampling cost depends on the product and decoration requirements and is typically around USD 100–200. The normal lead time for customised samples is approximately 7–10 days.

We recommend approving samples before mass production, especially when the project involves custom colours, printing or special surface finishes.

Read the full guide: Sampling & Mold Development →

Our typical production lead time for customised cosmetic tubes is approximately 25–35 days after all production specifications are confirmed.

The actual lead time depends on order quantity, material, colour, printing, surface treatment and the production schedule.

If your project requires a new custom mould, the typical mould development lead time is around 35–42 days, depending on product structure and complexity.

If you have a fixed launch date, tell us early. We can work backwards from your required delivery date and plan the mould → sample → approval → production → inspection → shipping timeline with you.

Read the full guide: Sampling & Mold Development →

Our standard payment term is 50% T/T deposit in advance and 50% balance before the goods leave our factory.

For established customers, larger projects or special circumstances, alternative arrangements may be discussed case by case.

Before an order is confirmed, the payment terms, production specifications, quantity, price and delivery terms are all stated in the quotation or Proforma Invoice.

Read the full guide: Shipping & Global Supply →

We support several international shipping solutions depending on shipment size, destination, budget and required delivery date: express courier, air freight, air freight with door delivery, sea freight, sea freight with door delivery, rail freight and truck/road transport where applicable.

We can work with common Incoterms including FOB, CIF, CFR, DDU and DDP, depending on the destination and project.

If you already have your own freight forwarder in China, we can coordinate directly with your nominated forwarder.

For cosmetic packaging we also look at carton dimensions and packing efficiency, because these products can be light but bulky: optimising carton volume helps reduce the total landed cost.

Read the full guide: Shipping & Global Supply →