What happens if there is a quality problem after delivery?
If you find a quality issue after receiving the goods, send us photos, videos, affected quantities, carton or batch information and a clear description of the problem.
Our team will review the production and QC information, identify the possible cause and discuss an appropriate solution based on the confirmed situation.
Depending on the issue, the solution may involve sorting guidance, replacement, remake or another mutually agreed corrective action.
More importantly, we analyse the root cause and take corrective measures so the same issue does not happen again.
For us, quality control is not only about passing an inspection before shipment. It is also about how responsibly a supplier responds when a problem has to be solved.
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